NEW Help improve this site by This service is in scheduled maintenance mode. Service temporarily unavailable. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Extra help for residents through new council tax support scheme. From: Valuation. Executive Mayor Jason Perry has so far done nothing to extend the opening hours of the councils contact centre phone lines. I have seen the messages direct debit payers have got by email from their councils and it is a notification saying they will receive the money within the next five working days. Croydon Council sought permission to impose the rise without a referendum after declaring itself bankrupt for the second time in three years in November. Having failed to receive the service that they have paid for, one resident decided to dock the money from their Council Tax payments. Some banks and building societiesmay not accept Direct Debit instructions. However, the government confirmed it received three requests from councils for flexibility to increase their council tax by an additional amount, to provide extra funding to support their financial recovery. Read about our approach to external linking. giving feedback You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Its impossible to contact the council tax mob as well Are Marie Antionette and forgot to pay the baker United Kingdom, NEW Help improve this site by This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the . Email: croyctax@croydon.gov.uk. You can find more details of this on the councils website at www.croydon.gov.uk/council-tax-energy-rebate. We are committed to making our website accessible to all visitors. Nearly 9-in-10 of Inside Croydon readers say that they have not received the government's 150 emergency energy rebate with their Council Tax, more than two months after the money was paid over to Croydon Council for the purpose. C. roydon residents have launched a petition against the borough's plans to raise council tax by a record 15 per cent from August. On the Grant Approval notice saying that it has been awarded it states 150 Energy Rebate Council Account Credit. All Londoners will face an increase in council tax from March, End of twitter post by Jason Perry - Mayor of Croydon. Payment line:0345 300 0614 (option 3) The council appears to be using the energy rebate as an excuse for a massive data-scraping exercise. 4) Select who needs to know you're moving home (Croydon Council, HMRC, DWP, Water, Electoral Roll etc) Council Tax team. He added: If we defeat the mayors budget on first presentation, we will call on Conservative councillors to reject it at second presentation.. Residents will need their property reference number located on the top right of their Council Tax bill, contact details, National Insurance number, bank account number and sort code., The council states that, Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified.. If the council cannot get in touch with any residents as the deadline draws closer, they will add the money to the residents Council Tax accounts so it is not lost. The council states that, "Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified.". Residents will need their property reference number located on the top right of their council tax bill, contact details, National Insurance number, bank account number and sort code. giving feedback Have a useless executive team A Croydon PCN number starts with 'CR' , followed by 8 digits/letters (eg. This includes those who receive Council Tax support. This includes those who receive Council Tax support., Hi Dear Sir or madam. Due to this, we will respond to your enquiry within 4 weeks. If you choose to pay your council tax by Direct Debit you can have a choice of 4 dates to suit you. The local government finance settlement for 2023-24 was published last week, and it confirmed that Croydon had been successful in its request to raise council tax above the 5% referendum limit. Croydon's finances have been mismanaged by both main parties over a number of years, and it's not fair to ask residents to pay for a mess that is not of their making during a cost-of-living crisis. You have rejected additional cookies. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Police drugs raid closes High Street and roads in town centre, Croydon slow to act over 150 Council Tax energy rebates, This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the government, Details of how this works can be read by clicking here, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, Grey man's appointment places Gray with Croydon clique, 'You never mentioned 15% tax hike when seeking election'. Visit our, Croydons opposition aims to block 15% council tax rise, Croydon opposition blocks first set of budget proposals, Government minded to agree 600m bailout for Thurrock, Abdool Kara: What the local government finance system could look like in 2030, Minister: No wholesale reform to council tax in this parliament, City to appoint fourth finance chief in a year, Dont miss your latest monthly issue of LGC, Homes for Ukraine: It was unclear where to turn to for help, Pam Smith: We cannot ignore the need to invest in housing, Council tax tracker: Never a decision we take lightly, Idea Exchange: Our new service has transformed recycling and cut refuse, Roundtable: Freeing councils to control their digital destinies, Integrated care boards told to cut running costs by 30%, York and North Yorkshire to press ahead with devolution deal, Former Tower Hamlets interim chief appointed interim chief again, Cumbria reorganisation: Were going through a profound change, whether we like it or not, Governments mannequin challenge is costing social care dear, LGC Net Zero Webinar Series: Net Zero Goals and National Policy: Collaboration on the Ground, How councils can move to a circular economy, WEBINAR: How to speed up electric vehicle charging roll out to reduce emissions, Roundtable: Talking tough on social value, WEBINAR: How councils are using CRM to support residents with the cost of living emergency, Key Cities the local engine room for the national economic recovery, Assistant Director Customer Services and IT, Assistant Director Corporate and Financial Services (Deputy S.151). So there cant be a shortage of money. We are committed to making our website accessible to all visitors. A. bankrupt London borough failed to sign off its budget on Wednesday night after a mass demonstration against plans to hike council tax by a record 15 per cent. You will need your council tax account reference number for the bill you want to pay, if you know it. Does the council ever conduct verification checks when receiving the monthly Council Tax payments from these accounts each month? You can choose whether you want to have the rebate paid into your bank account, receive a Post Office voucher to exchange for cash, or use the rebate to reduce your council tax bill. Find out about your responsibilities relating to council tax as a landlord. 1. If you cant get through at the council, try Mayor Perrys work number, at Carlton Building Plastics: 020 8665 1221, The council says, The majority of payments have now been completed a small number of account-holders will be contacted directly for further verification checks.. To change the bank details on your existing Direct Debit,complete the council tax Direct Debit instructionform with your new bank account information. To help us improve GOV.UK, wed like to know more about your visit today. I then contacted the e-mail address for these clowns Croyctax@croydon.gov.uk & had the following reply. I have just seen our neighbourhood road cleaner out sweeping the streets today a Bank Holiday. Show Inside Croydon is aware of several residents who paid the 71.02 for fortnightly green garden waste collections, but who have gone months without their leaves and clippings being taken away. Contact us. Those who are not able to contact the council on its website are being offered the Council Tax contact centre phone number 020 8726 7000 but this is only staffed for seven hours each weekday, and not at all at weekends or at bank holidays. Have you received your emergency energy Council Tax refund yet? Can Nigeria's election result be overturned? She said: I will be voting against the 15% rise in council tax. The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts. 08 February 2023. Setting up a Direct Debit is simple and easy and is the most efficient way for us to collect your instalments. Croydon Council Tax team. any other taxes or HMRC services You can also get help with signing in and using HMRC online services, for example if you've lost your user ID, password or activation code. 020 8726 7000 (option 2) Payment line - 0345 300 0614 (option 3) Council Tax team, Croydon Council. Posted on February 20, 2023 by insidecroydon. For example, choose the 1st, 5th, 15th or 25th of the month for payment. Croydon's opposition aims to block 15% council tax rise | Local Government Chronicle (LGC) EMAP Publishing Limited Company number 7880758 (England & Wales) Registered address: 10th Floor, Southern House, Wellesley Grove, Croydon, CR0 1XG We use cookies to personalize and improve your experience on our site. The payment from the government is intended to defray rapidly rising fuel costs, and is a one-off refund, not a loan, and therefore does not need to be repaid. I just received an e-mail from these incompetent fools otherwise known as Croydon Council below. 4. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. The payments should have been made to eligible householders from April, if they pay their Council Tax by direct debit. Return to a calculation/claim you have saved. If as anticipated the proposed budget is rejected the mayor is expected to bring a revised budget back to full council on 8 March. Choose to pay your council tax bill by Direct Debit, online, by telephone, post or via your bank or building society. Where this is the case and an Energy Rebate payment has been made, an automatic top up of 50 will be paid to the account the first rebate payment was made or applied to the council tax account. Here's how to complete your Croydon Council Tax change of address: 1) Head over to SlothMove's home setup service. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Dont include personal or financial information like your National Insurance number or credit card details. And according to the governments website, if you dont use direct debit, your local council will contact you from April to arrange a method for paying the rebate. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. If the cost of living crisis means you are struggling to make essential payments, you can also contact the money advice team at South West London Law Centres for free impartial advice by emailing debt@swllc.org, calling 020 8667 9252. Further details will be made available online or through Croydons council tax contact centre 020 8726 7000. One chap we spoke to earlier said that they might send out a cheque but he wasnt sure and was only interested in moving forward to his next call. ", Please see my statement below regarding Croydon Council's financial position. Digital self-sufficiency allows all staff to contribute to a local authoritys shared, EMAP Publishing Limited Company number 7880758 (England & Wales) Registered address: 10th Floor, Southern House, Wellesley Grove, Croydon, CR0 1XG, We use cookies to personalize and improve your experience on our site. Let us know if your circumstances change, including yourincome, where you live, who is living in your home and if someone has passed away. Proud to be Croydon - diverse and ambitious. Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. Mr McArdle forgot to issue you the Advice and move his fingers via the correct orifice Using the online form, residents can select one of the following payment methods: Switching ongoing payments to direct debit remains an option for all account holders and is the easiest way to pay council tax moving forward. Croydon residents who do not use direct debit to pay their council tax are being invited to complete an online formto receive their rebate payment. 10 All the above. The revised opening hours are complemented by the wealth of useful information to be found on the councils website at www.croydon.gov.uk and residents can sign up to My Account at www.croydon.gov.uk/myaccount which they can use to: Opening a My Account is quick and easy. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! Ah that is unless you How frustrating. We've matched the postcode to London Borough of Croydon. Elsewhere on the council website, revised services which usually means reduced services are being highlighted, with red flags raised for rubbish and recycling services. Paying your Council Tax Find out who is responsible for paying Council. Sometimes we may call or text you. check their council tax and housing benefit accounts; report fly-tipping, dog fouling, graffiti and other environmental issues; and. Croydon has approved plans for a new, boosted council tax support scheme which will provide extra help to residents in need. NEW Help improve this site by If youre paying bills via direct debit youre not that poor. Are IT illiterate You have accepted additional cookies. We are committed to making our website . If you currently pay your council tax by Direct Debit, you do not need to tell us each year. 2. Mr King told LGC his party would be willing to discus the revised budget with the mayor but has ruled out working with Conservatives to block the budget at the second attempt. If you wish to simply change the date of your Direct Debit, contact us. This will update your details. Get in touch with us online, by phone or in person. At Croydon Council, it took them two whole months before they issued a statement on their website (goodness knows how residents who dont have access to the interweb are supposed to get this information). Croydon is divided into 28 wards, electing 70 councillors. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Accessibility. The BBC is not responsible for the content of external sites. Statement from Mayor Perry on council tax, Council invites young people to build a Minecraft Croydon, Croydon celebrates National Apprenticeship Week 2023, Croydon launches community engagement sessions on Healthy Neighbourhood schemes in February and March, Croydons young people have more time to share health views, Sign up for DD and get the rebate paid in their bank account, Provide their bank details and get the rebate paid into this bank account, Use the rebate to reduce council tax bill by 150, Post Office voucher to be exchanged for cash. We recognise that those on the lowest income may need more support than the 150 being made available from the Energy Rebate scheme. read the terms and conditions, and tick the agreement box; activate the account by clicking on the link contained in the email that will have been sent to them. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. Visit the government's website for more information about support for energy bills and the cost of living. The scheme was introduced very quickly, leaving councils little time to prepare. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. Send us a message; Other ways to contact us . Err no I do not unless you crooks are removing money from my account to pay someone elses council tax & I know of this happening to someone in Croydon Borough previously though. Most Companies do this regularly if the Council needs guidance contact Virgin, BT or well anyone really. find out if you're entitled to Income Support, Pension Credit or Tax Credits. Rebates not claimed by 31 August will have the rebate applied to their Council Tax accounts. Contact us Get in touch with us online, by phone or in person. Births, deaths, marriages and citizenship, comment or object to a planning application. Check your bank statement: has the council paid you your 150 Council Tax rebate yet? You can contact the Valuation Office Agency (VOA) using the Contact VOA tool if you have any enquiries about your Council Tax band or business rates valuation. You misappropriated the funds for something else by accident You can change your cookie settings at any time. How to claim your 150 Council Tax rebate to help with rising energy costs. You can also choose to wait until September to receive the rebate in this way. When applying there was no facility to leave the bank details and Croydon Council Tax people dont have them as we dont pay Council Tax due to our circumstances. He told LGC: Croydons Labour councillors will be voting against the proposed council tax increase. As part of our user authentication, you will receive a verification code via email, which you must enter. The service will be back online shortly, please try refreshing the page in 15 minutes. The 10,000 signature threshold for . If you are exempt from paying full Council Tax due to your property or status or because you get full benefit, then you can still get the rebate. Even those residents who try to use the councils cost-cutting online services and its clunky and regularly tangled website are being thwarted this week. Elsewhere, Thurrock and Slough councils, have also had requests approved to raise council tax by 10%. The deadline for all payments to be made is August 31. However, on the second presentation, opposition parties would need a two-thirds majority to make amendments. It has been identified that the bank account paying the council tax is being used on more than one council tax account, and only one of these properties can be your main residence. The council can take action to. Cllr Claire Bonham (Lib Dems) also confirmed that she wouldnt support the increase and called on the government to step in and review Croydons debt. A Penalty Charge Number must be entered. Done nothing: Mayor Jason Perry has yet to extend the operating hours of the councils contact centre. Hide, Send feedback directly to the content team using our website feedback form. The council will never call residents to ask for bank details for the rebate. It will take only 2 minutes to fill in. But since the weekend, they have been carrying dire warnings of operational problems, not only with rubbish contractor Veolias bin collection service or non-collection service, which they claim is still struggling with covid and HGV driver shortages but even with their own website, where it has been impossible for at least two days to log missed collections. And theres grumbling disquiet that perhaps the councils account of having made the majority of payments, and the number of residents who have yet to receive the rebate do not really tally. Where to find. Visit the government's website for more information about support for energy bills and the cost of living. Enter your: Fields marked with an asterisk ( *) must be completed: Penalty Charge Notice (PCN) Number: *. Here, RONI MARSH, right, in our monthly advice column from South West London Law Centres, answers the most common questions she is asked about the scheme. The council has been processing rebates for residents who pay their council tax by direct debit since the beginning of April, paying out over 7.3m. Hide, Send feedback directly to the content team using our website feedback form. The government need to step in, end the unfair funding of outer London and review Croydon's debt so that we can work with them to create a financially sustainable future.. For queries . Probably as worrying as the councils two-month delay in getting any kind of announcement out to Council Tax-payers is this line in their press release: Residents who already pay their Council Tax by direct debit and have not received payment are encouraged to also get in touch via the online form.. We are committed to making our website accessible to all visitors. Please take part in our quick survey (it wont take you 10min, like the councils form!) It is a London borough council, one of 32 in the United Kingdom capital of London. I contacted these bunch of crooks after they increased my council tax instalment payments per month when I had asked them to take direct payments over a greater number of months or post a comment below. Births, deaths, marriages and citizenship, extend your payments over 12 months instead of the usual 10, be automatically entered into the Direct Debit prize draw to win your council tax being paid for ayear. Despite repeated attempts to deliver your message, the recipients email system refused to accept a connection from your email system. Find out about Council Tax, how much it is, and how the money is spent. Applications for the scheme are now closed. If your energy rebate was credited directly to your council tax account, your discretionary payment will also be paid in this way. To set up a Direct Debit, complete a council tax Direct Debit instructionform. Hundreds of people descended on . London's precept to add nearly 40 to average bills, as Mayor Perry asks government permission for increase of at least 10% for Croydon's Council Tax, reports WALTER CRONXITE, political editor After 12 years of Tory austerity, the . In making this change to reflect reduced contact, weve been able to align our opening hours in Access Croydon and the call centre, making sure we have a more easily understood service for residents., By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, More children in Croydon offered a place at their preferred secondary school, Free programme offers parents tips to boost their childs health, Extra help for residents through new council tax support scheme, Council announces plans for new fitness gym at Monks Hill Sports Centre, Transformation of planning service to boost regeneration of Croydon, Penn report Croydon Mayor pledges to hold those responsible for the councils financial collapse to account, Council statement on publication of Penn report, Redesign of Minster Green to revive historic building as focal point of Old Town, Help for families to buy food, milk and vitamins, New Healthy School Streets to launch in March, One week left to have your say on Croydons Waste Collections and Street Cleansing service, Vote for people and places to be showcased in Croydons new Music Heritage Trail, Croydon sets out budget to protect local services, Apply now to hold Coronation Big Lunch parties, Free and fun activities this February half-term.