I can't send or receive messages in Outlook - Microsoft Support This will work as long as your old email account is still active. That is because he has a Virgin Media email address, which would be deleted if he switched away. That sounds like something has been stuck in a queue somewhere. 26-08-2021 BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I can't send emails from my btinternet account on my iPhone I've rebooted twice and reinstalled Office 365 without success. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. BT Email: I can't send or receive email | BT Help - BT.com I cannot send even the simplest of messages this morning. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Emails being blocked which we send to btinternet.c - BT Community All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Unfortunately, it did not work. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. You should however check that your email clients are using the correct settings as per this link. I have it in a notepad file as well if that makes it more readable. We understand that you are experiencing issues sending emails. Email: timforrester@btinternet.com. P.S. If that doesn't fix the problem, see the next section. Why? Sending or receiving email | BT Help I consistently receive this warning:whenever I try. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. They also sent a test email from a PC using an outlook client and that didn't come through either. Any suggestions please, User profile for user: All other emails to other systems have no issues. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. 26-08-2021 Go back to . Hopefully, we can get this resolved quickly. Sending or receiving email. Doing so can save hundreds of pounds. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Yesterday, I managed to contact BT via webchat. That helps us fund This Is Money, and keep it free to use. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. It is very annoying, I hope you guys reach me out soon. We do not allow any commercial relationship to affect our editorial independence. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. What can we help with? . Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. This amount includes applicable customs duties, taxes, brokerage and other fees. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. on Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 10h59. It's very annoying and slightly weird. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Will post any update that I get. 26-08-2021 on Townman, Gandalf, anneoconnor. 11h05. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. None of the posts I have seen are the same as my problem however. on After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. on [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. We receive the following message when we try to send from our Mac. 23-04-2021 The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 10-07-2019 All other emails to other systems have no issues. 16h05. 14-07-2019 6h00. BT Email - best practices for postmasters and senders of email. ), on I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. Not receiving @btinternet email - Microsoft Community 15h31. Problems with email. As soon as I removed that link all was well again. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. PaddyB. It takes a while to get a reply from the Postmaster but they will respond. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Delays in Emails being delivered can arise from a multitude of reasons. This isn't just a small delay. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Last week I phones an advisor with a somewhat similar response. Here are some answers to help you. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. - edited I expect that they are simply burying their heads in the sand and do not look at all. 09-07-2019 Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. I anybody else having this problem. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . We have received reports that emails to btinternet.com email addresses are being blocked. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on This is going to need looking at by their email support team. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Just goes straight to outbox, then tries to send . I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. We'll need to look into this and we'll get back to you next week. 'I have always used the same email address,' says Dave, 79, from Cambridge. . If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Re: Emails from btinternet.com addresses not received. Today all of our emails addresses would receive, but not send. Why cant my email address have BT.com in the display name? You can link any BT email address to another broadband or Premium email billing account. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. By coincidence(? Although port 587 will usually work, port 465 is the recommended port. Its probably not directly relevant to your problem, but who knows with Apple!! BT internet email problem Hi. I then asked them to login to BT webmail and send me another email and that one came through straight away. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 23-04-2021 We have received reports that emails to btinternet.comemail addresses are being blocked. 23-04-2021 on 26-08-2021 10-07-2019 My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. on Might that apply in your case too? I consistently receive this warning: whenever I try. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. You can usually find the option to redirect in the inbox settings of your old email account. Looking through previous posts I see this has been a regular problem. 11h40. Below is an article to help guide you through the process. 3 users liked/thanked this post: I have deleted the app and reinstalled it. 6) Make a list of all of the accounts and logins that are linked to your old email address. Are there really just two of us having this problem? If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 'All of my contacts have it. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. We repeated the test and the same thing happened. The accounts work on BT Webmail, both to receive and send. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Can send emails fine from any other account. Then power on the phone and iPad and tell me if it still has the problem. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. - last edited on Oops. 13h18. Thank you for your follow up. Today all of our emails addresses would receive, but not send. BT Mail | @btinternet.com | Cannot send mail - BT Broadband Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. , updated We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. on Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. One further piece of information. 23-04-2021 For additional information, see the Global Shipping Program. You can send and receive messages, but not actively manage the account. on 16h34. Some links in this article may be affiliate links. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I can receive emails. No disrespect intended as your advice is probably based on years of experience of BTs service! 17h33. 15h04. I cannot find an obvious way of asking bt about this! 3) Import all of your contacts from your old account to your new one. . I have entered the SMTP and IMAP details correctly but it still won't send. Any ideas? I exited and restarted Mail and was then able to send emails again. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. It's good (???) 19h37 All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. But again got error messages which I now cant remember. Also one of the two that I received recently was sent in December. I also feel slightly better I am not alone. This amount is subject to change until you make payment. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. We appreciate you reaching out to us about Mail. 25-08-2021 There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. This site contains user submitted content, comments and opinions and is for informational purposes If you're having problems, try logging in to webmail. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay It seems that my account SMTP setup was changed (without my input). Fix a problem | BT Help It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". After 3 years, then-current everyday prices for all services apply. Apple disclaims any and all liability for the acts, I installed the outlook App on my iPad and it works perfectly I'm afraid. To start viewing messages, select the forum that you want to visit from the selection below. What can be done to fix this problem please? This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Unable to send mails to btinternet addresses - Plusnet While members are not getting emails, they do appear as posts on the Google Groups page. on The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. BT are blocking the complete domain which the sender is sending from. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. One of the mails having been sent as long ago as April 4th. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Using webmail? on And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Emails from BTInternet.com not being received in Mail @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Problems with sending btinternet emails t - Apple Community by on Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I have a group of 14 people set up under Outlook 365. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. I changed "Authentication" to "Password" and clicked on "Save". Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. 15h31. 15h22, on The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Hi If everything works fine in webmail, you may need to check your program settings. About 4 days letter I get a reply saying the message could not be delivered. Typical script! btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Having the same problem myself today - unable to send emails from my @btinternet.com account. 19-12-2022 I spoke too soon. This amount is subject to change until you make payment. Thanks I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. 5) Set up an auto-responder message on your old email address. Go through and update your details for each one with your new email address. 2 users liked/thanked this post: For those that aren't arriving, things obviously get a little more involved. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? I feel there is something going between Google and Apple. Looks like no ones replied in a while. 15h24. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. This is a BT residential customer to customer forum. 13-07-2019 I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. We always endeavour to grade correctly and. Those who leave have their email account terminated and closed 90 days later. 11-07-2019 I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Anyone else experiencing the same issues? The other two people that are having the same problem are using Samsungs, but haven't said which model. I have cleared cache and data. If I go into iCloud web page, then I can send and receive as normal. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Incoming mail works, but unable to send anything. Don't forget online banking, streaming services and social media accounts. Email headers can be found by looking at the email item's properties. Thank you, JW. on This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. When this happens. 14h00, on So hardly time for a timeout to have occurred. It is they that should investigate why other email providers don't have this problem. A workaround would be to use another SMTP - for example gmail if you have a google account. on 20h33 23-04-2021 After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. 26-08-2021 The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! By Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Neither of these has solved my problem. You may have to register before you can post: click the register link above to proceed. Ive also tried not using advanced settings at all with exactly the same results as described above. However, give yourself enough time to smoothly switch over and you may find it is worth your while. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. BT allows former customers to access a basic form of their email account for free. Google Groups emails from BT & Earthlink addresses not getting BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 1) Set up an email address with a free service. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. I have a group of 14 people set up under Outlook 365. How can we as customers get BTs attention and ensure that there is a fix? There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Though any rejection on our side should be returned back to the sender as a bounce. What do I have to change to make my emails send? I can take the same message and copy it into gmail and send from there and it gets through with no problem. Please check your email settings. Virgin Media says email accounts are only available to current customers. 8h29. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. I have the exact same problem. Our standard shipping option is via Royal Mail airmail. Does anyone have any other suggestions please?? That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. only.