My suite overlooked the casa Viento infinity pool farthest from the lobby. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. No, we only accept IFE. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. I was just a bit disappointed with the management/check-in. Yes. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. Do you have a special discount for Quintana Roo residents? . In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). Rafts through a river circuit paddling with special hand paddles. (I loved Fuego on my last visit). Mercado never disappointed and became a staple for breakfast. It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. A seven Zip-line circuit which includes the tallest in the Riviera Maya. Are the downloaded files of high quality? By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. The ramen at Xin Goa was excellent as was the fried rice. If you visited our Parks: foto@xcaret.com I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. Your link has been automatically embedded. Can somebody on a wheelchair access the Park? You can post now and register later. There is no limit to how many photos you take and you can then purchase access to download these images. We are sorry but no. You can take it as many times. Thank you for contacting the Photo Department at Experience Xcaret. If you visited our Parks: foto@xcaret.com We had a great time. Chetumal-Puerto Juarez Highway KM, Km. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. The price is a bit pricey but worth it for what you get. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. The download code is valid for 30 calendar days from the date of purchase. By How many times can I download my photos with my download code? You cannot paste images directly. Remember that pictures are saved in our database for 30 days after your visit. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. What payment options are available to buy my ticket or tour? Prices are subject to change without notice. 1.- Enter your download code. While buying your ticket online, a list of hotels where pick-up is available will be displayed. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. Outside Mexico. We are here to serve you and to meet all requests, questions or suggestions you may have. +1-888-675-2083. Exact pick-up time will be confirmed when making your purchase. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. Everything about the hotel was excellent. Changes are not permitted on the day of your visit. Dear marissaramirez,Thank you for your five-star review. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. For more information, please consult our list of products and services found in the price list section of our website. Take advantage of the business center and free WiFi in public areas. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. How does the discounts purchasing in advance apply? No problem! 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. 5 Blossom Street, Boston, MA, 02114. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. The chart reflects the cheapest Middleton hotel for each day and each star rating category. Each photo downloaded is a JPG file, and the videos are MP4. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. Dear MexDreamer,First at all, we would like to thank you to choose Hotel Xcaret Mxico as your Home to enjoy your vacations. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. At what speed does the zip-line travel and how long does a single journey last? Official ID of the visitor on the reservation (original). On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Does Xplor offer activities for children older than five years old? This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Are the downloaded files of high quality? Can I enjoy underground river activity without knowing how to swim? Plus having free shuttles to all the parks was a major win that my whole family took advantage of. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Zipcode 77500. Traveling on business? At what time can I call customer service? Yes. What kinds of clothes and shoes shall I wear? Sorry, we dont have them on rent, neither wheelchairs nor strollers. Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. Within Mexico. Review tags are currently only available for English language reviews. 16.32 mi from city center. Wyndham Boston Beacon Hill. Doubletree Boston Andover Hotel. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. I feel like we had no idea what our "magic wristbands" did at the resort. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. Valet parking, a 24-hour business center, and a garden are also offered. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. per night. What is the minimum age allowed inside the park? If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. Who can I notify if I have special dietary requirements? We had zero issues with arrival. Hotel Xcaret Mxico. See all available properties in Middleton. What is your Cancellation/ Refund policy? Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Yes, the purchase confirmation can be presented with any of these devices. This hotel features a rooftop terrace and a bar/lounge. *Original Review Below*!!!!!! Privacy Terms. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. If you visited our Xcaret Hotels: fotohoteles@xcaret.com ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. The minimum age allowed in Xplor Fuego is five years old. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Can I participate in an activity more than once? This hotel features a restaurant, a gym, and a bar/lounge. I have sent multiple difference emails requesting assistance with no response. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Our agents will help you with the pickup information or any other doubt you may have. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. What is the price admission to Xplor Fuego for children? Does admission to Xplor Fuego include transportation? Where is the photo that I downloaded located? Lock in the lowest price from these sites. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. Fully refundable Reserve now, pay when you stay. For further support information contact our photograph department at foto@xcaret.com. Yes, you can access to the park with baby food, infant formula, etc. Stalactite River of 430 yards to swim inside ancient caves. What happens if I cannot attend the Park the day of my visit? This luxury hotel features a casino, a full-service spa, and a nightclub. Your best memories of Xcaret Have a wonderful day visiting the Xcaret parks and spend moments full of fun. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. Each photo downloaded is a JPG file, and the videos are MP4. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. You must have at hand your bracelets, the number of your helmet, and the date of your visit. Other small things that kind of irked me were: our toiletries never got refilled. She didn't really explain anything. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). My package also expires in a few days. Doubletree Hotels Middleton hotels are listed below. It was prompt and comfortable. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. de C.V. | Packages and Xperience Passports cannot be cancelled and will not be refunded. I loved the location of the hotel, very close to everything. Get onboard the shuttle and visit it as many times as you want. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. Enjoy perks like free continental breakfast and free train station pick-up. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. What types of files are the photos that are downloaded? Pasted as rich text. How do I find and download the photos from the website? I'm allergic to gluten, is there anything I can eat at the restaurants? Those guys were amazing. When I visited the Park I couldn't purchase my photos, can I still buy them? Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. !My family and I stayed at this hotel for 6 nights. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. Youll bring back home a terrific souvenir of your visit. Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). Prices and availability subject to change. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. All our current promotions are here, click now. In case of foreigners living in Quintana Roo, FM2 and FM3. Yes, activities in Xplor are all family-friendly. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. Display as a link instead, Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. What happens if I forgot my download code? But. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. MarieSamSanchezPhoto Does admission include transportation service? Yes, it is valid all year but is subject to change without notice. Get your Photo Pass and take home all the pictures of your experience at a special price. Rest areas, dressing rooms and restrooms. The product is available to purchase at least 24 hours before you visit the park or tour. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. My daughter also couldnt get enough of the steak tacos at Las Playas. The download code is valid for 30 calendar days from the date of purchase. 800 006 FOTO (3686) Can I transfer my ticket to another person? This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. Copyright Experiencias Xcaret Hotel S.A.P.I. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. (01152) 55 4163 7327 This is my happy place, my own personal paradise. Carretera Chetumal-Puerto Jurez, Km. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. We invite you to join our program of using biodegradable and chemical-free products! Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. We wanted to know the best place to watch Mexico play in the World Cup, etc. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. and that option in not available via online purchase. Help us preserve and care for our ecosystem! Months without interest, only with major participating bank cards issued in Mexico. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. What should I do? Children must present ID from school with address in Quintana Roo, or school report card with photograph. After visiting with colleagues in the spring, I knew I had to bring my family back. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. Enter the heart of the Mayan jungle. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). 2.- A list of the albums that are included in your package will be displayed. I will not repeat everything that has already been said. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. 282. If youre a minor, you can ask an adult to drive you. They are encoded directly from cameras with high resolution. What is the time for pick-up at my hotel and where should I wait? The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. *MSI only with participating cards (banks) issued in Mexico. Horario de atencin: Sbado y Domingo de 09:00 a 15:00 Horas. Saturdat to Sunday from 9:00 to 15:00 Hours. How can I find out if there is a pick-up service at the hotel where I'm staying? There are several options of payment depending on the currency chosen on our websites. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. In our venues, life merges with art. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. It is important to bear in mind that most of our activities need constant physical efforts. Advanced purchase discounts may vary depending on booking date and dates of stay. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). If you have an account, sign in now to post with your account. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old.

In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant.