The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. What is SSH Agent Forwarding and How Do You Use It? Contact your admin to fix this issue (uniqueness validation). What should I do? Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. This will remove passwords and other autofill data from the device. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. What should I do? This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. Make surethe accountisregistered for passwordless andisjoined to you work or school. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. For more information, review the Microsoft Privacy Statement. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Used to optionally support Autofill on more apps and sites. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. You must have an Authenticator app installed on your device in order to use it. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Phone number is also correct. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. The thing you know is your password. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. Make sure the app is turned on to use sound or to vibrate for notifications. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. If you are still not able to add your account, please reach out to your admin. Of course they are. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Q: What information can Authenticator autofill for me? The problem persists. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. I guess i've never noticed this as the notifications have just stopped working recently. This permission is required for sending notifications to verify your identity. Draw over other apps. Try change the network to see if the result is different? The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. How do I make sure notifications don't continue to go to my old device? Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? I'm glad I'm not the only one. Q: Why does the number next to the code keep counting down? We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. In such case we would suggest you to uninstall and reinstall the app once and check. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. 05:53 AM The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. Microsoft Account unfortunately has been removed from Google play store. Removing autofill data doesn't affect two-step verification. Q: How is my location information used and stored? Please let me know if you need any further assistance. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Dont allow: If you select this option, youll be blocked from accessing the resource. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. Youll then be able to use those if you experience any issues when trying to recover your accounts. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. Finally, add the account again and turn authenticator backup back on again. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Setting up a phone number to receivephone calls to verify their identity. Q: How can I get my Incident ID aftersending logs to customer support? Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Autofill is not currently available for work or school accounts. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Check for notifications doesn't change the situation: no notification queued. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. Q: Are Apple Watch or Android wearable devices supported for Authenticator? Sometimes your organization wants to know your location before allowing you to access certain resources. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. Some information from your storage is collected to diagnose the issue. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Location. - last edited on Learn and ask questions on how to implement MFA. Accessibility Service. If you want to be certain that your account is always secure, you should use the Authenticator app. We have recently implemented MFA with a conditional access policy. The app notification issue appear on iOS and Android? If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). For the Outlook account, youd follow the same steps. Oct 06 2018 I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. This data is stored on your device and can be removed by removing your account. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. Q: How are my passwords protected by the Authenticator app? What can I do? Q: What if my employee or student has multiple work or school accounts? Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. How do I set up my accounts in Authenticator again? Hi everyone. Only someone with access to your phone should be able to get your verification code. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. 05:34 AM. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) Answer. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? 2.If you give some error log, try to change network, try to use 4G or other WIFI network. On iOS, Microsoft recommends allowing the app to access location always. How-To Geek is where you turn when you want experts to explain technology. How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? SMS. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. However, I now get three notification sounds after approving the request. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Where do I change priority to higher so that I receive the notification. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. By submitting your email, you agree to the Terms of Use and Privacy Policy. Q: I lost my device or moved on to a new device. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). Any personal data collected is limited to information needed to help troubleshoot app issues. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. From this point onward, only your new phone will provide 2FA codes for you. Exact same problem here. We previously sent these notifications only through email and SMS. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Based on my knowledge, if you want to older version APP, you could download apk file and install it. This data allows our engineers to improve the app in ways that are important to you. Fortunately, Microsoft Authenticator provides a backup and recovery option. Also it might show options to use another email address or phone number. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. If you know a SECURE download site with the old APK please tell me. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. I'm afraid it's an Android 5.0.2 issue. You could search it on Google. To remove an account from your old phone, open Microsoft Authenticator on it. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Since they have removed their account from the application they can not authenticate to the portal. Even deleting the app from your old device isn't enough. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! Dec 14 2021 A: No. If you change your mind, you will need to go to Settings and manually enable the permission. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Try this, hit the hamburger on the left and click on "backup this device". Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. Setting up SMSto receive verification codes. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Q: What is App Lock, and how can I use it to help to keep me more secure? My MS Authenticator app does not show any 6 digit one-time-tokens. Can you get notifications for some accounts on the app, but not others? However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Regards, Walter We found that theres no way to export all your accounts, and then import them onto a new phone. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Not sure why but much less of a problem than not receiving the request. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. This can be done a lot better! Reminds me of the Church lady on SNL! For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Restart the device and try again.2. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. microsoft authenticator not sending notifications new phone microsoft authenticator not sending notifications new phone. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. What might be the issue? Microsoft Authenticator app has stopped displaying the approve/deny message. 01:13 PM A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. It shows 8 digit one time passwords. More info about Internet Explorer and Microsoft Edge. Q: Is registering a device agreeing to give the company or service access to my device? You might need to talk to your service provider to help with the Android or Apple notifications channel. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Please help.Thank you. Some work and school accounts require an additional PIN whenever you verify your identity. Q: How do I remove an account from the app? After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Yes, multiple times. If you want to completely uninstall the app, you need to first unregister the app in the app settings. Tap the three vertical dots at the top right, and then tap Settings.. Its essentially the same process you went through when you set up the account originally. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. This permission is required for sending notifications. Its also important to remove the accounts from your old phone. Then, select Settings and scroll down to the Notifications section. You may also refer this article for more information: How to use the Microsoft . You canalso remove youraccount and attempt the sign in again. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. My phone have been stolen, I had work account logged in there. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--.