View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Join Qantas Frequent Flyerorsubscribe to Red Email today. I interviewed at Qantas (Brisbane) in Jul 2016. I found it daunting as you are receiving no feedback. Make your answer more meaningful by discussing them. Designed for small to medium businesses. ", "Yes, I do! We do not claim our questions will be asked in any interview you may have. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. When have you gone above and beyond in your previous role? Be honest about the experience you have that relate to these two items. Adding an example will make your response more memorable and meaningful to the interviewer. Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . what decisions did you make? It consisted of being welcomed and then being split into different groups. why did you leave your previous job and why do you want to work with Qantas As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. I got 5 questions based on my CV and resume. Stage 2 was a role play. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Rotating roster +1. The best part of the job is the amazing staff who make the airline what it is. I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Our date tracking prior to 2019 was not accurately kept. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. We had some group activities together and a one-on-one interview afterwards. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. What kind of businesses? The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. 107 jobs. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. If you've already created your profile, you can sign in and access your application and personal information to . For some others I know the process was shorter and others much longer. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. Track updates on extreme weather or other major issues that may impact your flight. describe a time you saw a staff were doing something dangerous Contact us here. "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Book your perfect holiday with a flight and accommodation package. I applied online. Would you have any issues in doing this? In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. I interviewed at Qantas in Feb 2023. Excellent! It consisted of being welcomed and then being split into different groups. Were you the best cleaner on the team? Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Step 3; Invited to do a psychometric test. There may be additional role specific questions which you'll need to answer so we can consider your application. The process took 4 weeks. I got chat interview with Qantas. I applied the position online, and it took one month to process. I'm accustomed to talking to customers, suppliers, and contractors on the phone. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. Free interview details posted anonymously by Qantas interview candidates. The process took 2 days. The process took 9 months. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Find departure and arrival information and view ouron time performance. For some others I know the process was shorter and others much longer. I interviewed at Qantas (Sydney) in Jun 2017. I applied online. In high school, I worked for a food chain and took customer orders over the phone. Provide additional details to further strengthen your answer. With lots of ways to use your points, youll be sure to find something you like. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. After that they invited me to attend the Assessment day. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. Great! I applied online. This will give you the best chance of being short-listed for the next stage. Start your trip in the exclusive surrounds of one of our world class airport lounges. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Terms and conditions apply. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. Upgrade my browser. Wow! Book 10 or more passengers travelling to the same destination. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Group assessment; Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. Applicants must be Australian or New Zealand permanent residents. Also, how exactly will this benefit you in this role? If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. That's definitely very impressive. great experience, I applied online. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. News that the . I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. Step 3; Invited to do a psychometric test. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. When did you have to say no to a customer. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Deals on Qantas flights across a range of Australian and international destinations. Asks whats one time where you had to disobey the rules. Qantas Employee Reviews for Customer Service Representative - Indeed Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. Compare and book travel insurance for your next trip. I applied online. Is was good kit much to expect and they want you to answer must research. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. . describe a time you solved a problem without any others help. Darwin High School. Restaurant and hotel reviews, photo galleries and travel articles. ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. Then we had group activity and interview with a Qantas staff. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. . The medical costs approximately $450. I found it daunting as you are receiving no feedback. Over my career, I've learned how to not let my emotions get the best of me. I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. An online application process followed by a request to submit a video interview with customer service related questions. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. Great! Good job! While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. Buy flight and unique experience vouchers. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. I applied online. Qantas Careers and Jobs Recruitment | Airways Vacancies 2023 If you're successful in being short-listed, you'll be invited to attend an assessment. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. The first time you apply, you'll need to create an account with us. Customer Service Agent - Customer Service / Call Center - Qantas Group assessment; If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. Great! All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. A poor customer experiences and how did you handle it. To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. I interviewed at Qantas (Brisbane) in July 2016. Join to connect Qantas. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". The process took 4 weeks. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. Therefore, any date prior to 2019 might not be accurate. Why? I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Good interview day. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. Recently being a business owner I would deal with a multitude of calls ranging from customers to suppliers and contractors, so I feel I have the capacity to deal with over-the-phone matters". Firstly it was a one on one interview. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. Further details of this will be explained to you during the recruitment process. I am aware of other accessory and grooming policies that your airline has. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. customer service agent qantas jobs - Indeed I applied online the Qantas website and I got an email about a week later for chat interview. Qantas are a good company to work for with regards to pay and conditions. Benifits outstanding. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. The medical costs approximately $450. How to connect with us through Social media platforms. As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. Then you need to click on the apply button. I received a scenario which you had to remember key information from. The process took 2 months. Emotionally intelligent? Qantas. I applied online. Ways to check-in for your flight including online and on your mobile. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Sonia Fernandes - Customer Service Business Agent - Qantas | LinkedIn $13-$24/hr Qantas Customer Service Agent Jobs (NOW HIRING) I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. what decisions did you make? Step 5; Reference checks. Establish customer relationships and follow up with customers, as needed. They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. We do not have advertisements on our pages but we do try to make money through paid-memberships. Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. The process took 9 months. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. I think they were two to three minutes each. It was 5 questions about customer services. $19 to $21 Hourly. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. Quickly jumped on the Internet and checked and the flights were gone. 22 Qantas Airways Customer Service Agent Interview Questions Based on the urgency and importance of the tasks? This employer has not claimed their Employer Profile and is missing out on connecting with our community. I interviewed at Qantas in Feb 2023. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? There was about a month or two wait between each step. Customer Service Agents. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? Find out more about inflight dining, entertainment, seat maps and more. Stage 3 was a group activity. I applied online. "I've always prided myself on being a true professional in any job that I've held during my career. Work with the agent to develop and maintain a digital marketing system to promote the office. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. Has this ever happened to you before? I guess its for if were rights person for this position.