Below are tips and gotchas for each report / dashboard. Add to Favorites. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Thanks for getting back to me. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Ensure Agents have access to Knowledge when viewing a Case". I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Please help. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Ask Question Asked 2 years, 8 months ago. Use another way to specify capacity for the routing configurations. @adityavarma chekuri try to name the support process only "Cloud Technical Team". I hope that you feel inspired. This is my journey- a normal kid by day- a Trailhead explorer by night. Hi All,Im struggling to complete challege 6. Right now he' taking a nap.so I'm off to edit some reports! We recommend using a new Developer Edition (DE) to check this challenge. Or "on demand email to case". Various trademarks held by their respective owners. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. If you are short on time, start around the 20 minute mark. Excellent statistics for your blog, thanks for taking the time to proportion with us. Nice and informative blog! It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. I have created data categories and Subcategories and have activated.But have issue with the above error. All reactions. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Confused? He laughs when I poke his nose and tries to take toys out of my hand. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. He laughs when I poke his nose and tries to take toys out of my hand. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Even clicked edit and save for the profile after changing console settings. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I'm whole again. Initial Response milestone- You only need 1 criteria. It is now working. Look at the page layout again- there is another item you will need to add. And of course, I just tested the challenge 4 again and I passed! Ive always thought this was pretty cool. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I was creating 'wrong queue' queue . HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. It was an interesting project, and I wanted to share some lessons learned from . Any help would be greatly appreciated. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! (Hint- The name of the component is not "entitlements"). Think carefully about the language it talks about pushing cases UP and pushing cases TO. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Grief! Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Back to the superbadge. Please post some details of what you have. can you please suggest something? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! nay help is much appreciated. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Thanks for the help! Telecom Billing System2. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Two things try a different merge field for the name. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. []Safari Why the change of heart? Some changes are done at Challenge 2. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Thanks. I didn't change anything and retried the "Check Challenge" just now and it worked. Already on GitHub? Create the Cloudy Technical Team support process! Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Sign in Any ideas that can help me? However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Confused? I have sent screen shot of my report to rebecca@capstorm.com . It's easy to miss. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Still stuck? I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Ensure the Customer Contact can be tracked on Cases. No idea what is missing. any ideas? I dont see any check box under layout properties of Knowledge. I'd bet that the solution is to "clone" not rename. It has to be so simple. My brother has started to play with me! Goodness! I am the Trailhead Baby! R&D, A project with Daddy: My favorite daily process! * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. I am unable to rename the "Service" console , I receive this message when selecting Edit. @Joy.. Can you please share the solution ?r. hmmm It has been a while, but I believe that just the "standard" profile is what you need. We can't find the 'Customer Case Team' role. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Thank you SO MUCH. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. read more, Youre going to think Im totally pathetic for writing about this!!! read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case.