What does the eBay Money Back Guarantee cover? You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. You accept returns in your policy, and the buyer changed their mind about a purchase. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. eBay Business Equipment Purchase Protection. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. But it is. How to set up a return policy - eBay The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. How to Win at eBay: Returns - Ken Rockwell If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. I threw everything away". For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Another sale previously had the buyer claim an item was defective when I know it was not. EBay gives you the opportunity to add 12 photos to your listing. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. International shipment of items may be subject to customs processing and additional charges. If you've sold on ebay long enough you've had this happen. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. . If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. You believe that it was exactly as described. Research your model before purchasing this because there will be no returns for buying the wrong item. Couldn't tell you if it helps but it doesn't hurt. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. 17 votes, 21 comments. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Some business equipment categories that may be covered by the. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tip I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. You can even notate it in your description when you list anything that might be wrong with the item. Youll receive the return shipping label credit on your monthly invoice. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Some people think private sellers have to accept returns and this is just not the case. How long should I give a seller to fix the problem before I contact eBay? Select your reason for the return and enter a comment about why you're returning it. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. I have been selling on eBay for 23 years and I do not accept returns and never have. Disclaimer. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . By having insurance, the buyer got his money back and I was still paid for my item. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. 11:35 AM. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If the item is returned used or damaged, you may qualify to issue a partial refund. 01-08-2020 When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Their listing states they do not accept returns. Do not give a refund without getting the item back! This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Seller won't give refund for damaged item - any recourse? : r/Ebay - reddit I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Copyright 1995-2023 eBay Inc. All Rights Reserved. Let the seller know how they can help resolve the problem. Why was my refund less than the amount I paid? 3. eBay will review your case and get back to you within 48 hours. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. This is a good option for low-value items. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. How you request the return depends on how you bought them. My desire is that they get more than they are expecting! Examples of alternative shipping arrangements. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Offer a replacement item. Offer customers 30 day refund policy because EBay is always going to side with customers. This happens more often than not. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Simply print the label on normal paper and tape it to the package. Too many of those and their returns ability will be hindered. If youre a reseller in 2023, you can find deals on items in many places. There is a big reason for this. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Say something like: There is a scratch on the back, please see photo #9 for details. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. See our Partial refund guidelines for more details. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Most sellers refund as soon as they get the item back. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". If we're asked to step in tohelp, we'll ask the buyer to return the item to you. You can still close it if things are resolved. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Does the tracking number show it was delivered? In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. So the buyer gets 6.50 from eBay. Add a message to the buyer explaining why the refund wasn't full. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Then and only then you give a refund for the item. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. 2. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Return an item for a refund | eBay Check out how to file a damage claim with FedEx if your item gets damaged. Find the item under Returns and canceled orders. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Once you request a return, the seller should get back to you within 3 business days. Sellers accept the majority of the risk when choosing to sell here. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Return shipping for buyers | eBay The condition of the returned item is important, so repack it carefully. The best option for you is to send a Return label, at your expense. But they don't have to disrupt your businessor your profits. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Read the complete details about the eBay Money Back Guarantee. Not to do partial returns You can also start a return request from your Purchases in My eBay. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. When listing an item, it's important to include your returns address - opens in new window or tab. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Select your reason for closing the return from the dropdown, and add details if you want to. 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