Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. Please see our return/exchange policy. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. Please read reviews from customers as myself or I promise you that you will regret going to Kays. I want to speak to a DISTRICT MANAGER. On You'll have great cow workers and flexible schedule My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. I paid for a jewelry/gold guarantee that is supposed to cover repairs. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. KAY Outlet offers engraving on select merchandise. Vous avez un problme similaire? He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. Now, it has started customer satisfaction survey to collect feedback and improve their service. Both gifts from my husband were purchased at this store and I had the receipt. Always look forward to see the jewelry. Date of experience: December 21, 2022. Top of the Page, What is Kay Jewelers return and refund policy? Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. It can take up to ten days for this service. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Set a time to meet online or in-store, and we'll meet you, ready to help. What is your policy regarding the gold supply chain? I have also spoken to customer service at corporate. I called them and they told me that they had found and it would take another week to be ready for pick up. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. FAQ. Kay Jewelers Customer Service Representative Salaries in the - Indeed If your finger is a different size, we can adjust the ring. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. I will have to take legal action to resolve my claim. What is KAY Jeweler's return and refund policy? Store manager wouldn't exchange or refund. She was constantly in communication with me and always delivered what she promised. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Feel free to ask any questions! Email Kay Jewelers | Tips & Talking Points - GetHuman When I brought it in, they said it would be $450 to repair. Don't hesitate to place an order now. How To Contact Kay Jewelers Corporate Office Headquarters HQ. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Google+. From guiding you to the perfect engagement ring to handling a purchase-related question. Call KAY Jewelers customer support team and get help with any problems. Order--number [protected]. I am beyond frustrated with the service department at Kay Jewelers. There was no one in the store but workers standing around . What industry does Kay Jewelers compete in? We let her know we did not want to buy anything at the moment. You can always get a free shipping coupon at KAY Jewelers. durable and stronger than white gold. The diamond in my ring fell out on May 7. Please try again. Both gifts from my husband were purchased at this store and I had the receipt. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) Don't worry, the conditions for using this coupon are very broad. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . How come they dont keep it in a safe or a common place for pick up? - did not follow up. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Is this your company? Top 496 Kay Jewelers Reviews - ConsumerAffairs I hardly wear the ring, and Ive spent close to 14,000$ on it. Learn more We aim to provide readers with the most up-to-date information available about today's consumer products and services. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. Sorry I didn't listen to my friends. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. I highly recommend this store and customer service representative. Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay This customer service is it's terrible to say the least. A link has directed you to this review. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Please do NOT purchase a wedding ring or any JEWELRY from this company. It's time to enjoy your shopping with such a big sale. } Sonya took the time to contact several Kay's to try nd track the band down. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. The price I paid in 2003. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. background: #515666; All I get is a runaround. She was diligent on researching the best options for me. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. (Cleaning and inspections are not available at kay.com.). .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { The latest complaint engagement ring was resolved on Aug 18, 2014. I had read all the reviews after purchasing, and got really worried. All other gemstones are referred to as semi-precious. What do I need to bring with me to the store to pick up my order? A company you know and trust. They are the WORST company to deal with for a refund. 7 days later was told it WASN'T issued and will be in my account in 7 days. Will I have to pay shipping charges if I request in-store pick up? The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. For a price quote on specific engraving requests, please visit your local KAY Outlet store. Don't worry, the conditions for using this coupon are very broad. Kay Jewelers needs to revise their gift return policy. What is your policy regarding conflict diamonds? I would like to write a letter to your corporate offices. Very disappointed with kay, bought a man watch and the band was to small. Here, KAY Jewelers is offering you $25 OFF on all their products. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. Box 659728. we only owed $185.00 now it's almost 1200.00. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. They sell no bands in store. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Recently my boyfriend lost his mother and inherited her belongings. Christian Hernandez - Store Manager - Kay Jewelers | LinkedIn This means that we may receive a commission .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I would like to write a letter to your corporate offices. I called customer care and no one called back. I've already spoken to the store manager, I do not want to speak to him again. Kay Jewelers does not sell conflict diamonds. I had it insured and it appraised almost 30% more than what he paid for it!! The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. I mostly enjoyed the shopping experience from here. TargetCW. You will be notified via email that we have received your returned order and that your method of payment has been credited. I bought 2 rings from kay. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 50% Off Kay Jewelers Coupon, Promo Codes - Feb. 2023 - Giving Assistant Contacting Kay Jewelers. Really?!? My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! Excellent service. Customer Service munka, lls: Budapest, 2023, janur 24. - Indeed You will be required to sign for your merchandise when you arrive to pick it up. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Its location on this page may change next time you visit. What is the difference between natural and lab-created stones? I will continue to put this review everywhere I can! Sign in to add more and ensure your Favorites will be available on all your devices. I ordered a necklace for my aunt for Christmas. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Top of the Page. Doesnt seem like much but its a $600.00 difference. Buy now! We're Available. You are going to save $50 OFF with it. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 Fix for a reasonable amount. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. I am currently experiencing the same issue! I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? enhance your experience. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Submit a complaint and get your issue resolved. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. KAY Jewelers Credit Card - Home - C.comenity.net I just LOVE MY NEW BEAUTIFUL NEW RING. What address can I use? Chat support people have zero idea what they are doing. Kay Jewelers has resolved 87 complaints. I paid approx. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. .main-header .primary-navigation ul li.nav-link.hover, ConsumerAffairs is not a government agency. Let me trade up without spending $450 first. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. .js-responsive-image { KAY Jewelers offers engraving on select merchandise. They are a disgusting corporation!! Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Kay Jewelers Credit FAQs Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. I love my Leo diamonds. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Corporate Phone Number: 1-800-877-8169. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. You may trade in your diamond for another diamond at least double the trade-in value. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. For a price quote on specific engraving requests, please visit your local Kay Jewelers. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. I got an email on December 29th saying I would get my refund in 7 days. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. This is where the fun begins! She returned my call within an hour. If you need your order sooner, they offer expedited shipping options. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. I was they would call me by end of the day to let me know, off they did not calll. Kay Jewelers Lab-Created Diamonds Review - What You Should Know } I will be sure to share this with everyone I know. 2. I was so excited and thankful for her great customer service. 8:30am - 10:00pm; For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. (Engraving is not available on Kayoutlet.com.). This is the 2nd employee they have let go that was a wonderful . Kay Jewelers customer service and expertise. Facebook. I purchased 3/4 diamond studded earrings. Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber Whenever I purchase jewelry I always go to Kay Jewelers. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . Design-a-ring: Always a pleasure to go in. I am told to wait 10 to 14 days to see if they can find it? You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. HotDeals uses cookies from third-parties or affiliate networks to Catherine Kay manager wasn't hesitant to offer me an exchange. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. As a long time customer, I feel like I have been rob. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . Top of the Page, What is the difference between white gold and platinum? No, there are no shipping charges applied to orders shipped to a store. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. It's time to enjoy your shopping with such a big sale. 10 days later I have nothing. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. The ring came in perfect condition, no scratches or anything. The earrings physically broke on second wear, in February. One pair was fine. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! No, there are no shipping charges applied to orders shipped to a store. How can we enhance your Kay experience today? When will my credit card be charged for my in-store pick up? Voyez comment nous le faisons et nous pouvons galement vous aider. This is where you need to buy your jewelry in the Caribbean!! - Kay's Purchased a Diamond ring 6 months ago & the center Diamond fell out. I put my ring in bleach and ruined it. Privacy Policy. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Kay Jewelers Reviews: Is Kay Jewelers Legit? - Jewelers Returning your KAY purchase is easy. Qishare 59 Inch Shoulder Strap,Adjustable Universal - Amazon.com Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. The whole experience has been awful, do not shop at Kay! Have you taken the Kay Jewelers customer satisfaction survey yet? Kay Jewelers offers engraving on rings. With our free tools, you can check out the . Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Phone Number: 1 (800) 527-8029. } Second pair one earring was broken. Join Our Email List and Receive a Special Offer! What colored gemstones are considered precious? Personalization services: Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings Top of the Page, When will my credit card be charged for my in-store pick up? 5. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! I suggest you find a better place to buy your Jewelry if you want good service. MORE+. We were not given any insurance claim information. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Program Overview | Kay Jewelers Gold Exchange Not an email. Always trust Kay Jewelers. We'll partner with you to find a solution that works with your . Just trade it in for a upgrade. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Use this comments board to leave complaints and reviews about Kay Jewelers. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. In order to start the call, please close this box and then unblock your mic in your browser settings. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. This is a great jewelry store to get anything my wife wants. Your Jewelry Consultant is ready to talk! I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. color: #515666; (Engraving is not available on Kay.com.). The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Have a 4k ring that was defective. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. How will I know when my order is ready for pick up at my KAY Jewelers store? They refuse to remove the interest. What is the difference between white gold and platinum? Be Blessed and Take my advice Please. Do all rings come in the same size or are there different sizes available? Above all, provide memorable customer service to clients and workers according to our top-notch service standards. read more. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. ARPhotography . MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. I feel very misled and ripped off ! Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. border-bottom: 4px solid #515666 !important; Excellent Service. Solitaire Engagement Rings | Kay We value your privacy. Let me trade up without spending $450 first. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. If you select a size other than the standard ring size shown, service may be required to adjust it. Horrible material and so over priced. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Ordered online and I received my order and everything was absolutely fine. I am beyond frustrated with the service department at Kay Jewelers. I asked to return them and Share your photos and videos with others to prove the truth of your words. I went to pick up and the associate could not find my ring- what a mess? I am currently a very dissatisfied customer. I would have remembered that. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge.
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