Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. 6.3 Allocation of Risk. To be a member of this Site, You must agree to accept the terms in this Agreement. -Discover the hottest events in your area. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. And the original face value of our tickets was nowhere to be found on the site. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . the price it is sold for on the primary market). Safe ticket buying if you're going to a gig or sporting event. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019.
Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Just as before, when you make a ticket selection, the clock starts ticking. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. 4. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 3.
I've bought tickets from Viagogo and I'm now worried they - Quora Click to reveal
What should I do after I purchased tickets from Viagogo? For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases.
viagogo - Buy & Sell Concert, Sport & Theater Tickets 5.4 Making Adjustments. However, Moody's Investors Service reported yesterday that Baker's . Viagogo DO NOT refund and are not contactable.
viagogo Reviews | Read Customer Service Reviews of www.viagogo.com In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. What ticket resellers must do
Petition Block Viagogo website in Australia Change.org "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. 2. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through.
viagogo is rated "Bad" with 1.3 / 5 on Trustpilot Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. 2.4 Listing. Editor, Marcus Herbert. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. 6.2 Waiver of Consequential Damages; Liability Limit. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk.
Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. We do not control the information provided by other users which is made available through the Site. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Piggyback tickets may not be sold in the same listing. 6.5 Tax Indemnity. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. 1.4 Modification. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). Cloudflare Ray ID: 7a293b3f6b3e1afb Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. From the actions menu, select the 'Request Refund' option. This may limit your ability to be grantedanother visa. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. Unfortunately, postmarked entries after June 5 will not be accepted. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. Viagogo ranks 177th among Tickets sites. When listing seated tickets, all tickets in the same listing must be consecutive seats. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. 6.1 No Warranty. 1. Contact @viagogo over social media Set up a Twitter account. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Stock images:Getty, unless otherwise stated. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. You will need a username and password to access the Site and use the Services. Read more:
I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 2.1 Requirements. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. They can't be trusted. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Mr Sims said many consumers were caught out by the "extraordinarily high" fees. They often process refunds if requested.
Buying tickets to events | ACCC - Australian Competition and Consumer 2.6 Making an Offer. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. The email response they send is a template. There are an increasing number of unauthorised ticket resellers operating online. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed.
Read Customer Service Reviews of www.viagogo.com - Trustpilot Viagogo40.5StubHub - SportBusiness Read more:
You may also have extra rights in your state or territory.
Viagogo must sell StubHub's non-US business - BBC News Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. Invalid tickets are defined as anything where buyers are refused entry. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Such notice shall be deemed given one business day after the email is sent. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules.