Air NZ customers fall victim to 'very legitimate' scam Profile Update | Air New Zealand Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. Flight restrictions and routing restrictions apply. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Status Points add up to make you eligible for Silver, Gold or Elite tier status. You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. text-align: center; Find out more about claiming missing points. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. Air New Zealand Coupon Codes for February 2023 | news.com.au What happens if I do not have access to a registered mobile or email address? The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. It also lets us contact you when required for example if we see odd behaviour on your account. Visit airnewzealand.co.nz/koru for details. How can I find out when flights from my city are on sale? If you've not registered yet, you can register for Airpoints online. I've forgotten the password and/or username I made up when I registered online. } Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. What are grabaseat email alerts? I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. display: flex; Can I use AirpointsDollars to upgrade my booking? Discover the possibilities for yourself and be rewarded for the things you do every day. You can then set up your email preferences so you can start receiving grabaseat emails. } For your local free calling number, click the Help & Contact link at the top of the page. How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: How do I check my AirpointsDollars balance? You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. } Find out what you canspend your AirpointsDollars on. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Air New Zealand Internet Banking. Join for free today. To reset your password, submit your username or your email address below. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. Air New Zealand and Expedia team up - Expedia Partner Solutions Here's a simple guide to get back on course and make the most of your rewards. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. Save time with Air New Zealand and earn Airpoints Dollars How to get a gold status match with Qantas, Air New Zealand This should also be the same name that's on your current passport. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. If you have forgotten your username, click here to request it to be emailed to you. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. You must provide an email address to register for an online Airpoints account. You can also complete a MEDA form, or find out more about flying with a medical condition. We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. Online booking help. You can use AirpointsDollars to pay for Koru membership. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. . ANZ Airpoints Credit Card Guide - Point Hacks NZ Some flights with our other airline partners may also earn AirpointsDollars. Airpoints is AirNewZealand's loyalty programme. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. Learn about the Airpoints programme. You must always gift a whole reward. Over 2,700 flights are booked daily with the help of Airpoints. Can I earn AirpointsDollars for a ticket that I have purchased for another person? However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. 3. More about Koru. border-bottom: 1px solid #e5e5e5; You can use your Airpoints Dollars to book a flight. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. You may only request status with one participating Frequent Flyer Program each time you qualify and may not switch Programs during the duration of that status. 4. Credit cannot be used to make purchases at the Airpoints Store. Islands. Can I purchase additional AirNewZealand lounge Guest Passes? Every tier Silver, Gold and Elite offers a specific set of benefits. Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. -ms-box-orient: horizontal; One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. We'll then ask you a challenge question to verify your identity. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. Nicola Dennison - Head of Customer Loyalty - Mitre 10 (New Zealand Anyone can join and membership is free. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. These fares are only available online for one day only or until sold out. General terms and conditions and Grabaseat fare conditions apply. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Shop Huski, Spiegelau, KitchenAid and more. TTY users phone 133 677 then ask for1800 132 476. You can register for email alerts, bringing our best deals to your inbox each morning. } More on managing your account If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. Your Airpoints number if you have an Airpoints related enquiry. Our lowest fares sell out quickly and may not be available on all flights or days. The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. Status Points add up to make you eligible for Silver, Gold or Elite tier status. If you believe your credit card is compromised, contact your bank immediately. Sorry, these alerts are only for customers living in New Zealand. If you call AirNewZealand, we will need to verify your identity in order to help you. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. We think our grabaseat deals are so good that there is no need for child or infant discounts. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. 4. Are grabaseat deals only available online? You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Simply click on the "sign in" button on. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. A password manager stores all your passwords securely, so you do not need to remember them. If you need other help with your booking, please visit our general help page. clear: both; Dec 2019 - Aug 20209 months. Loyalty programme product innovation and optimisation. height: 42px; , category rank is 116, monthly visitors is 223K You must always gift a whole reward. Lending criteria, terms and conditions apply. If you fail to complete the email and mobile verification process, you may not be able to complete your transaction. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. Watching your Airpoints Dollars and Status Points add up is easy with your online account. As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. See the Elite Airpoints Dollar upgrade chart. . If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. @media only screen and (max-width: 479px) { sales presentation can be a very "hard. The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. How are prices calculated in the low fare finder? If you've not registered yet, you can register for Airpoints online. Simply enter your Airpoints number when you book a flight or with one of our travel partners. You must be a member of AirNewZealand's Airpoints programme to earn AirpointsDollars. There are many ways to earn AirpointsDollars - to find out more,click here. } Can I use AirpointsDollars to upgrade my booking? No. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. At the start of each month*, the earn rate tiers, for Westpac . To change your account details, please see the FAQ below. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. (AirNewZealand reference numbers end in "H".). All you need is your six character booking reference ending in "H". You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). align-items: center; If you have any questions on a Getaway package in the first instance please email weekendersupport@airnz.co.nz. Airpoints Terms and Conditions apply. No, we will only send you grabaseat emails. The airline says one of its Star Alliance partners has been impacted by a security data. Simply click on the "sign in" button on. This is a security feature to protect your account. Download the Grabaseat mobile app through. You should always be careful when you share any personal information on social media or in emails as there is a risk this information could be misused. You will no longer be prompted to confirm your contact information, but may find that, from time to time, you are asked to verify your identity by using a passcode sent to you. Air New Zealand Internet Banking. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. You can make many changes to your flight details online: All you need is your six character booking reference. Elite and Gold members have the exclusive right to gift rewards to nominated people. To reset your password, enter your username and email address and click Send. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Airpoints is AirNewZealand's loyalty programme. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. @media (min-width: 768px) { Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. Learn more about multi-factor authentication. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. I can't find the low greenlight deals but the counter says they're still available. display: -moz-box; 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. Airpoints and AirpointsDollars are registered trademarks of AirNewZealand Limited. Seats are strictly limited - see the online 'counter' for the number of seats left. Inflight wellbeing. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. Depending on your web browser, there will also be a lock icon in the address bar, the title bar of the window, or at the bottom of the window. kiwi bank login - Loginma.com We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. Check your flights, request upgrades and more. Discover the possibilities for yourself and be rewarded for the things you do every day. See information on how you can use your credit. Westpac Airpoints credit cards comparison table A kitchen's most essential item this skillet is big enough to handle the largest T-bone steak. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. Sometimes email filters inadvertently put emails into the junk box. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. Tel: 1800 00 55 63. You can also used them to pay for rental cars, holidays, wine and Koru membership. font-size: 0.9375rem; AirNewZealand lounge passes are not available for purchase. These points can later be redeemed on your flights, rental cars, hotels and more. This varies week to week, but there are often several thousand seats available. } Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. Learn more about suspicious emails and messages. You must be able to send us evidence of the correct or new name so that we can update it. If you booked the same flight in business . Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. .content.header-bottom .usp-content > div { If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. It prevents others from potentially intercepting the communication between your browser and the website's server. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Find out more at OneSmart. Why are some dates not shown on the low fare finder? View the current offers here.. Star Alliance member Air New Zealand runs the Airpoints loyalty program. and he will do his best to retrieve it for you. Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. A password manager stores all your passwords securely, so you do not need to remember them. See the list of FFPs of participating Star Alliance member airlines. Cookware Online | Air New Zealand's Airpoints Store You can click on the button to see a calendar with the exact days when the next best prices is available. If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. Paying for flights with Airpoints Dollars | Air New Zealand Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). Then you can spend your AirpointsDollars on flights and OneUp upgrades. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. Onboard your flight. Air NZ on the App Store Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. Air New Zealand Airpoints Program Review - The Source for Maximizing For further information, or to apply now, visit Westpac or call 0800 888 111. You can reset these at any time. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. If you are new user or forget your password for Eprimo Online Portal, try creating a new account or reset password option. margin: 0; No, AirpointsDollars can only be earned, not purchased. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. You can also complete a MEDA form, or find out more about flying with a medical condition. When you earn AirpointsDollars, points or miles in one frequent flyer programme, they cannot be transferred to a different programme. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. .content.header-bottom .usp-content { With four different Airpoints credit cards, there is a card to suit you. See the Airpoints terms and conditionsfor full programme details. See the latest travel alerts and helpful FAQs. TWG Head of Customer Loyalty & Engagement. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. I can't remember my Airpoints number, how do I find it? Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. Once your password is compromised on one site it could be used on others. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. I have recently changed my name, how does this affect my Airpoints membership? If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. What should I do? More about membership tiers. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. Traduo de "your user name and your password" em portugus display: block !important; Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. With four different Airpoints credit cards, there is a card to suit you. No, AirpointsDollars can only be earned, not purchased. What should I do? Password Self Service - airnz.co.nz Westpac Airpoints World Mastercard. There are a few reasons you might not be getting them. Missed out on AirpointsDollars? You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. Can I use AirpointsDollars to buy prepaid extra bags? If you have forgotten your, , enter your first name, last name and email address and click Send reminder. Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. For more information and terms and conditions please visit the AirNewZealand Shairpoints page. Please contact us: kiaora@airpointsstore.co.nz. What Are Air New Zealand Status Points? How to Earn More - Finder NZ This is a security feature to protect your account. Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. Set your contact details, flight preferences and more. Update your password. } Yes, it's possible to top up your Airpoints balance, by purchasing AirpointsDollars. Is it possible to have a joint Airpoints account? The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. Find out what you canspend your AirpointsDollars on. Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. You can often make changes to your booking online. You will then be able to enter a new password. Terms and Conditions Rewards programme points will be awarded on eligible rentals. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). We'll send you a daily email with a list of our best deals, improving your chances of grabbing one of our ludicrous deals. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. Will my account be locked if I enter an incorrect passcode?