EMC Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refund tickets with a remaining value greater than $1.00. Pay With !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. H*2T0T3415Rf& 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream f If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. /Tx BMC Refunds are subject to the fees in Section 10. Clipper saves money. For three bucks, just consider it a cheap souvenir. A reader in a prior column thought $300 had disappeared from an account. A reader in a prior column thought $300 had disappeared from an account. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream There is a 50 cent surcharge per trip for paper tickets. Refund will be given as Returns shipping; 14 days: Money Back: . New to Clipper? I no longer need to use Clipper. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. My spouse, relative, or close friend needs help managing their registered Clipper card. If your card is registered, contact us so we can block your card from further use. E\\y\F@B.THH!*o* `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream If do not tag on and/or off, you will be subject to citation. EMC Your Clipper card will not be returned to you. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. You can add value, see what's on your card, and see recent transactions. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. about the future of clipper (external link). `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, including fines, please see Caltrain's fare evasion policy. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream There is a $5 fee for this service. f All rights reserved. You can have multiple adult cards associated with a single account. Will the toll lanes reduce traffic jams? EMC All Access Digital offer for just 99 cents! endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Only registered Clipper cards, are available for refunds. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. $16.99 10% off. Due to observed delivery issues this is a less secure option. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Other readers wrote of similar fears and refund frustrations. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? For faster replacement, you also can pick up your replacement card at an in-person service location. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. The other option is a refund. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream If a Clipper card is not used for six months, it can be deactivated. Subject . For more information, call the BART Treasury at (510) 464-6841. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Phone. Donations of tickets with unused value of less than $1 can be made to local non-profits. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream E\i\\ Minimum monthly payments are required. HD 0UR K(EP%xg:#6(=VU-zTqwn?p What should I do if my card is lost or stolen? Only registered Clipper cards are eligible for refunds. Clipper Refunds: Only registered Clipper cards, are available for refunds. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream f While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. No service to Chase Center atthis time,stay tuned for updates. /Tx BMC Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. Skip top navigation. /Tx BMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. /Tx BMC We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? No. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Q&A: Highway 101 express lanes opened Friday. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. I'd calculate your estimated usage and only put that amount on the card. So take your balance down to $1.50. 0 6 As others have said, you can get it on the Clipper phone app for free. Clipper is the all-in-one transit card for the Bay Area. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. I havent needed to use it in that time. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. If your card is registered, contact us so we can block your card from further use. Ticket Refunds. endstream endobj 224 0 obj <>stream Your session is about to expire due to inactivity. What can I do with an online Clipper account? endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. So we just kept our Suica as well as our Icocaused in the Kansai. If unsuccessful, your Clipper card may be defective or damaged. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. If your card is registered, contact us so we can block your card from further use. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. EMC Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. OK to stay in Oakland for visit to San Francisco? 0 0 10.1455 10.364 re 0 0 10.1455 10.364 re Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. What a scam! Eventually, we got the refund. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. The Go and Smart Passesare non-transferable. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. EMC If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. One beep means you have tagged on, and two beeps mean you have tagged off. Clipper says it does not take funds away, even if the card goes unused for years. Prior to that he was an assistant sports editor at the paper from 1984-1987. 7) d"W0%Q T Skip the side navigation menu and go to the main content. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. walk from 12th St. BART to Jack London square? Your session is about to expire due to inactivity. My spouse, relative, or close friend needs help managing their registered Clipper card. 0 0 10.1455 10.364 re Visit the Go Pass eligibility page for more information. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. If you forget to tag on and/or off, you will be subject to citation. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. We contacted Clipper and were instructed to write letters to get the refund on two cards. However, each Go Pass user will only get two replacements per calendar year. Someone else may be able to use it. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. So what you could do is to rack up a negative balance to offset the $3 fee. Otherwise, you will be logged out automatically. BART will refundpaper ticketswith a remaining value greater than $1.00. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Can I have more than one card in my Clipper account? Should I stay at a hotel near the airport? Yes, you can manage your account using the Clipper app and in your mobile wallet. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Options to Oakland Airport from Union Square. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. A: No. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream EMC /Tx BMC Learn more about Clipper on your phone. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. /Tx BMC endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& 0.749023 g How can I manage the account on their behalf? The refundmay take 4-6 weeks to process. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. I have a whole collection of stored value transit cards from many places! Warriors Ferry / Chase Center Service USF does not issue refunds for a lost commuter subsidy. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream It is available for free to eligible university, and hospital employees. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. EMC If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. o Visa . 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. But nobody did. Clipper App. Stanford, California 94305. Otherwise, you will be logged out automatically. For more information, please refer to our pre-tax payroll deduction web page. All rights reserved. No. BARTs Treasury Department will then process the refund. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> Add value, set up autoload, and check your balance! HD 0UR K(EP%xg:#6(=VU-zTqwn?p Only registered Clipper cards are eligible for refunds. Mail the ticket(s)toBART's Treasury Department. /Tx BMC EMC If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. EMC EMC endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 185 0 obj <. f All Go Pass users should register their Clipper cards on Clippers website. You wrote about Clipper freezing accounts. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). 0 0 10.146 10.364 re I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. I would love to consolidate all the cards into one card. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Its also required if you want to set up automatic reloading. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Otherwise, you will be logged out automatically. EMC /Tx BMC If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. H*2T0T3415Rf& You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Clipper cards will hold a maximum of $300. E\\y\F@B.DHR!"g/ /Tx BMC If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Get it back from them when you plan your next trip to San Francisco. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream If you have a Go Pass on one of these cards, please contact our office for a replacement card. For details about how to apply for a refund, download theClipper Cancellation Form. There is a $5 fee for this service. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Your refund request will typically be . A: Many others are praying, as well. H237402VH2P0P04341Qf& You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Key Clipper information translated to Spanish. If you are still having trouble with your Go Pass, please contact us at. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Registering your card protects your card balance and allows you to set up an online account. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Learn more about our privacy policy. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Then you wouldn't have to bother about a refund. E\\y\F@B.THH!*o* What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. Opens in new window. If you ever lose your card, well replace it and restore your value for a $3 fee. Paper tickets balances cannot be transferred onto a Clipper card. /Tx BMC Note that only cash value can be directly transferred. f The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. We cannot give refunds for partially used passes or tickets. /Tx BMC 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Station Agents can also provide pre-addressed envelopes to Treasury. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. And Metro card. Visit our VTA Smart Pass page for more information. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream What do you recommend for getting this resolved? EMC 0 0 10.1455 10.364 re /Tx BMC She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Then when you exit, Caltrains will tell you that you have a negative balance. 0.749023 g Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Enter and space open menus and escape closes them as well. Treasury will mail you a check. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program.