I refused to pay and they refused to refund me my $535 back. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. It might take your bank extra time to settle the amount. Manage bookings effortlessly. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. I read other reviews from this company after this had happened and that is a common . If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Consider the cancellation policy. 49 reviews. 21 helpful votes. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Due to this protection, it cannot be read by any third party. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Please keep in mind that inclusions may differ between car rental companies. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Dear Paul,Thank you for contacting us! Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. No way has this company got 4.5stars. You can also find this information on the confirmation voucher. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Please keep in mind that any changes that you make to your booking will probably change the rental price. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Even a basic insurance. That should not even be separate. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. In all these cases, you will receive no refund of the money you have paid. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Reduce your carbon footprint by selecting a greener car hire option. ONWise users may obtain an online cancellation quote through our contract administration platform. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. When you rent a car, you will usually need excess coverage. They may be needed if you wish to make a claim. The Car Rental Company must give its consent to repairs and replacements. Subscribe! Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars is an online vehicle rental broker. All related documentation must be kept if an insurance claim is submitted. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Wisecars believes in protecting your privacy. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. I had questions about requirements of car insurance. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Manage Bookings Online - Wisecars - Wisecars We at Wisecars put together a list of the most important information travelers often miss. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Save. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Your voucher will clearly state the address of your vehicle supplier. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. If not, you will need to purchase the cover at the car rental company counter. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. In that case, please contact your bank for additional details. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor Thanks! They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Read Customer Service Reviews of www.wisecars.com - Trustpilot Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. This information must be sent via email and give Wisecars the relevant details of the incident. You will have to leave a deposit for the fuel. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. 2023 Wisecars. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Wisecars Protection Package ensures that you are protected should anything go wrong. I will give you a five star rating. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation.