Your refund will be processed once we've received your unwanted items. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. All rights reserved. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. How long does it take to process my return? boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Make sure you keep your proof of postage! Please return unsuitable items in its original packaging. Log onto our portal here. It takes up to 24 hours from your return being processed by us for your invoice to be updated. Your return arrives back at boohoo! Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items recieved we reserve the right to recover any shortfall from you. 2. Items must be returned within 28 days of receipt. This cancellation period starts from the day you have received all of the items in your order. You've got 28 days to send something back to us from the day you receive it. There is no returns label in my parcel, how do I return? No packaging, no problem! With loads of styles landing each week and regular trend updates you can be sure to get the latest. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. Copyright 2022 boohoo.com. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. By enabling them, you are agreeing to our. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. Or simply return your items to the following address within 45 days from the date you received your parcel. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. this Don't worry, if this does happen we will contact you first. For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. If your items dont make it back to us, youll need to open a dispute with the carrier. Please note, we cannot offer refunds on cosmetics and pierced jewellery. Keep an eye on your return tracking. Returns are FREE for premier customers. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned. Please wait 14 days before contacting us about your refund if you havent heard from us yet. We dont offer exchanges right now. Simply choose the locker thats most convenient for you - whether thats close to home, work, gym or another place you frequently visit. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. here its as easy as 1, 2, 3! Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. You'll get an email once we receive your returned item. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your You will need your order number and email/last 4 digits of your phone number. 3. Select your preferred return option (Print returns label at home or in store options). 5. 1. If this could be the case, please check your emails including spam and junk. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. | Read 2,121-2,140 Reviews out of 5,495 3 Select your preferred return option Print returns label at home or in store options. No packaging, no problem! If you have a delivery related question or maybe you need to track your order. I can't see the refund on my bank statement. One of our customer service agents will be more than happy to look into this for you. 90z Revival, If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Om van de volgende voordelen te genieten. Print off your returns label and attached it to your parcel. Sites-boohoo-EU-Site Shorts. Ive paid with Klarna How do returns & refunds work? You've got 28 days to send something back to us from the day you receive it. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Shorts, Cool with that? You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). You will need your order number and email/last 4 digits of your phone number. Find out how to return your item(s) at number 4. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. *Extra 10% discount sent via email to new subscribers only. 1. You'll get an email once we receive your returned item. So that we can get this fixed for you please head over to our Contact Us section. Items must be unworn and unwashed with the original labels attached. Post if off! With just one click you can reduce the energy used by this website. If you have received a faulty or an incorrect item, please contact customer services clickhere. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Login to our returns portal. Returns via the portal are fully tracked. Your return arrives back at boohoo! To experience the full world of Boohoo, please enable these or check whether another program is Make sure you keep your proof of postage! As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. You dont need to remember to keep your proof of postage its all digital! You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. (These need to be unworn/unwashed/unused and with original tags) Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). We don't refund delivery charge for those countries listed outside of the EEA. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Repack your items. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). blocking them. Make sure you keep proof of postage! If your items dont make it back to us, youll need to open a dispute with the carrier. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Returns via the portal are fully tracked. Pay for the postage and print off your label. Returns Policy | Returns Portal - boohooMAN; 2. uk & international returns - boohooMAN; 3. Please turn it on so that you experience this sites full capabilities. If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Tell us what you are returning and why :). You don't need to remember to keep your proof of postage - it's all digital! Swim Shorts, You don't need to remember to keep your proof of postage - it's all digital! Product name and codes of the items you returned. Return Request; 3. If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. You don't need to remember to keep your proof of postage - it's all digital! Tell us what you are returning and why :). Select your preferred return option (Print returns label at home or in store options). UK All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Heasandford Industrial Estate If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. On receiving your return the next step is for us to check the item(s). The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. 90z Revival, If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. 1. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. A typical refund will take up to 14 days + your banks handling time. Login to our returns portal. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 4. You may be liable for import and pay a custom duty charge for orders over the customs threshold. 3 Select your preferred return option Print returns label at home. Returns via the portal are fully tracked. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. Repack your items (These need to be unworn/unwashed/unused and with original tags). Returns Policy | Returns Portal - boohooMAN Boohooman.com Returns Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Sites-boohoo-NA-Site Returns via the portal are fully tracked. See our, On dirait bien que vous nous rendez visite sur. You've got 28 days to send something back to us from the day you receive it. Returns Policy | Returns Portal - boohooMAN You will need your order number and email/last 4 digits of your phone number. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). 4. Refunds will not be given if they do not comply with our returns policy. If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. 1. Find out how to return