Regus are not transparent with their pricing. BBB Business Profiles may not be reproduced for sales or promotional purposes. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. October 19 We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Regus Online Account It won't go in any direction! Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. If it has been longer than 30 days, please get in touch so we can investigate further. ive been trying to get my money back ever since. If it has been longer than 30 days, please get in touch so we can investigate further. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. I got an email from trustpilot. Jan 01 - Aug 31 You will regret signing with Regus. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. However, we will ask you to go through some security steps as part of our fraud-prevention policy. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. This will ensure the agreement ends at the current final date and will not renew further. So now you can enjoy more, for less. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Because Regus prefers to hold that retainer as leverage over you. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. 9. Prices are subject to change and will vary depending on the specifically selected products and services. For clarity, you were also charged a retainer top up. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay Hi Stephen, Requesting to have your retainer refund is an easy process. It's an automated process. Thanks again for your comments which help us improve. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Talk to an expert. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. It made me crazy and I asked him to talk with Myesha or Dom. We appreciate your business. Regus Online Account This is a multi-location business. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! As a matter of policy, BBB does not endorse any product, service or business. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Best regards,Michelle Spire. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Transparency is very important to us, and all services can be opted in/out through your online account. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Weve cut the cost of selected workspaces* for a limited time only. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Briana got my call. PDF REGUS Business Centre Service Agreement - SEC.gov We have office space and more to suit all budgets, in every city of the world. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Repeated attempts to contact Customer Service have been blown off or ignored completely. If you need further help, pleasespeak with our team member who is already in touch with you. Originally, total costs 20k THB, but end up with 50k THB. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Ts and Cs apply. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I look forward to receiving more information from you. Manage all of your workspace and business needs. This will surely increase the credibility of your complaint. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Regus helps businesses find and create the right workplace for their people. ive been trying to get my money back ever since. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. If you have a helpdesk contact, we would expect a 24hours reply. Get Regus reviews, rating, hours, phone number, directions and more. Anyone can write a Trustpilot review. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. I would recommend that anyone considering using this company to think again! A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. They said usually they will refund the retainer one month after the lease is over. You will regret signing with Regus. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Absolutely unacceptable behavior. Regus does not communicate with customers via telephone. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. same goes with debt collector from malaysia that emailed me abt 3 months ago. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. If you were to take direct space or a sublease you would also see these fees in your rent annually. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. but when u need support / CS to talk and solve ur problems its literally non existant. Find event and ticket information. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Shady from Regus. Is this legal? : r/AusLegal - reddit They signed me up for things that I didn't ask for - didn't realize it in the fine print. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. The company left an official comment to this complaint. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Absolutely unacceptable behavior. Regus Management Network Reviews, Complaints, Customer Service The complaint has been investigated and resolved to the customer's satisfaction. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. We did not put a "2000 dollars bill in front of you". Where appropriate, well also take steps to prevent the situation from happening again. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. My Regus ID: ********. As you can see from your statement of account, available online (e.g. Originally, total costs 20k THB, but end up with 50k THB. The additional increase in your monthly fee is due to the annual indexation. Our advisors are ready to help you find the right place for you. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Hi Hannah, Im sorry if you felt the need to escalate this. She promised me that I could get it on October 19 because it took 48 hours. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . think about how low this company is. Office staff are always friendly. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Regus helps businesses find and create the right workplace for their people. Here are 8 tips for writing great reviews. same goes with debt collector from malaysia that emailed me abt 3 months ago. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Serviced Office Space at 9160 Forum Corporate Parkway | Regus 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. I would love the opportunity to help further but havent been able to identify your account. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. I couldnt see your email address or Regus account reference in your message. think about how low this company is. August 31 That exception is made on the understanding that an additional service retainer is payable. I already enter my bank information twice. Where appropriate, well also take steps to prevent the situation from happening again. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. It took almost 2 months. Regus Office rented: Wisma Atria Singapore This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. October 23 I will be taking legal action if this is not returned within 28 days (31/03/2023). they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. 25% off. this is absolutely gross and scam. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Eventbrite page will show up only the start dates of all training sessions. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. You should receive your refund within 30 days after your agreement end date. So last week I logged in to cancel my membership. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. No staff available for contacting on the event day. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. I really thought that this company would be a good option for expanding our business. We may have received incorrect data. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Submit a complaint and get your issue resolved. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Lorem ipsum dolor sit amet, consectetur adipiscing elit. 2023 Trustpilot, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. I am a small business and cannot afford any of this. Lets find the right workspace for you and your team. Once they sell you something that will be the end of you being treated as a valued customer. *Ts&Cs apply; participating locations only. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A member of our team will get back to you as soon as we have the details. (Sandra, I used the portal at first, however, your system made an error.) Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Regus Business Centre | Better Business Bureau Profile The company left an official comment on this complaint. September 22 but when u need support / CS to talk and solve ur problems its literally non existant. Regus always emphasized that it keeps its policy. We ask all our customers to add an automated payment method to their account. At the end of your contract, they will automatically renew you without a signature and without consent. After being in my new office they are increasing rent by 8.7%. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. I have been renting an office space at Regus in Kings Hill for over 12m now. DO NOT give them your payment info, DO NOT sign with them. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Their billing is confusing, they billing customers one month ahead. That exception is made on the understanding that an additional service retainer is payable. www.myregus.com) and go to the End Agreement section. If you were to take direct space or a sublease you would also see these fees in your rent annually. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. The vital skills students learn will be immediately applicable to their careers. A member of our team will get back to you as soon as we have the details. Share your photos and videos with others to prove the truth of your words. DO NOT give them your payment info, DO NOT sign with them. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Your satisfaction is very important. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Office Space and Coworking prices are per person per month and are dependent on inventory availability. As expected, I didn't get any reply yet from Regus. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. If it has been longer than 30 days, please get in touch so we can investigate further. We have checked and cannot find any payment details set up in your account. Were clear about this from day one. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Signed up for a membership because I needed a private office for a few days. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. According to its policy, the retainer took 30 days to get back to the tenant. Our invoices are due on the payment date that is displayed on them. Here are 8 tips for writing great reviews. They still continue to send invoices with no one responsible to be there to answer. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Company Name: Max Dragon Technology Thank you, Lorraine Brule Global Customer Service at Regus. The complaint has been investigated and resolved to the customers satisfaction. Please email me at Lorraine.brule@regus.com with your company name and details. Any that you do not require can be opted out through your online account. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Unacceptable billing practices. I still did not hear anything back yet. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. I have requested a retainer refund for almost three months. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Please could you send those details to me at lorraine.brule@regus.com so I can support you? and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS.